Steps to Report Errors on Your Credit Record

errors on your credit record

Steps to Report Errors on Your Credit Record

Errors on your credit record can have serious consequences, including lower credit scores and higher interest rates on loans. It’s crucial to regularly review your credit reports from the three major credit bureaus (Experian, TransUnion, and Equifax) and promptly address any inaccuracies. Here are the steps to report and correct errors on your credit record.

1. Obtain Your Credit Reports

The first step in identifying and correcting errors is to obtain copies of your credit reports. You are entitled to one free credit report per year from each of the three major credit bureaus through You can also request your credit reports directly from Experian, TransUnion, and Equifax.

2. Review Your Reports Thoroughly

Once you have your credit reports, review them thoroughly for any inaccuracies. Look for common errors such as incorrect personal information, accounts that don’t belong to you, incorrect account statuses, duplicate accounts, and incorrect credit limits or balances. Pay special attention to negative information like late payments or collections, as these can significantly impact your credit score.

3. Gather Supporting Documentation

Before filing a dispute, gather any supporting documentation that can help prove the error. This may include copies of bank statements, payment receipts, correspondence with creditors, and any other relevant documents. Having this evidence will strengthen your case when disputing the error.

4. Dispute the Errors with the Credit Bureaus

To dispute errors on your credit report, you can contact the credit bureaus directly. You can submit disputes online, by mail, or by phone. Here’s how to do it:

  • Online: Each credit bureau has an online dispute portal. You can visit the respective websites of Experian, TransUnion, and Equifax to file your dispute online.
  • By Mail: Write a dispute letter to the credit bureau that provided the report containing the error. Include your personal information, a clear description of the error, and any supporting documentation. Send your letter via certified mail with a return receipt requested.
  • By Phone: You can also call the credit bureau’s customer service number to initiate a dispute. Be prepared to provide detailed information about the error and any supporting evidence.

5. Contact the Information Furnisher

In addition to disputing the error with the credit bureaus, you should also contact the creditor or company that provided the incorrect information (known as the information furnisher). Send them a dispute letter outlining the error and include any supporting documentation. Request that they investigate and correct the information they have reported to the credit bureaus.

6. Follow Up and Keep Records

After filing your disputes, it’s essential to follow up and keep records of all your communications. Credit bureaus are required to investigate disputes within 30 days and must inform you of the results. If the investigation confirms the error, the credit bureau must correct it and provide you with an updated credit report. Keep copies of all your dispute letters, supporting documents, and any responses you receive.

7. Review the Results

Once the credit bureaus complete their investigations, review the results to ensure the errors have been corrected. If the credit bureau or information furnisher finds the information to be accurate, but you still believe it is incorrect, you can request that a statement of dispute be added to your credit report. This statement allows you to explain the situation in your own words and can be viewed by anyone who accesses your credit report.

8. Seek Additional Help if Needed

If you’re unable to resolve the errors on your own, consider seeking additional help. You can contact a credit counseling agency for assistance or file a complaint with the Consumer Financial Protection Bureau (CFPB). In some cases, you may need to seek legal advice to address more complex issues.


Correcting errors on your credit record is crucial for maintaining a healthy credit profile. By obtaining and reviewing your credit reports, gathering supporting documentation, disputing errors with the credit bureaus and information furnishers, and keeping detailed records, you can effectively address and correct inaccuracies. Taking these steps will help ensure that your credit report accurately reflects your financial history, enabling you to maintain a good credit score and secure favorable terms on loans and credit.


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